Zendesk
Connect Zendesk to surface every automation, trigger, AI macro, and installed app operating against your support tickets. The OAuth connector polls the Zendesk Support REST API on a 15-minute cadence and records each automation + integration as an observed agent.
What gets observed
- Automations + triggers (with conditions + actions).
- AI macros and macro-suggestion activity.
- Installed third-party apps (their authoring + last-event timestamps).
- Audit log events (admin changes, role updates, app installs).
- Ticket-side effects from automations (close, transfer, tag) tagged with the rule id that fired.
Ticket content itself is not stored — Trefur captures the metadata envelope around each automated action. For per-prompt fidelity on the Advanced AI add-on, route Zendesk's outbound model traffic through the collector LLM proxy.
Setup
- Sign in to app.trefur.com as an account owner or admin.
- Open Integrations → Zendesk → Connect.
- Enter your Zendesk subdomain (e.g.
acme.zendesk.com) and click Continue. [Screenshot: Trefur dashboard, Integrations → Zendesk subdomain prompt] - You're bounced through Zendesk's OAuth consent screen. Approve the requested scopes. [Screenshot: Zendesk consent screen]
- On success Trefur stores a refresh token in the credential vault and kicks off an instant scan. The first inventory normally completes in under 60 seconds.
OAuth scopes requested
| Scope | What it grants |
|---|---|
read | Read access to tickets, automations, macros, apps, and audit events. |
triggers:read | Read access to trigger configuration. |
Troubleshooting
| Symptom | Fix |
|---|---|
| The OAuth consent screen won't load or errors out. | Double-check the subdomain you entered (it must be your real Zendesk subdomain, without https://). Trefur owns the OAuth application and its redirect, so there is nothing to register on your side. If it still fails, an account owner may need to allow third-party OAuth access for your account. |
| Audit log events not showing up. | The audit-log API requires a Zendesk Enterprise plan. Connector still works on lower tiers — you simply see triggers + macros + automations without audit events. |
| AI macros marked as inactive. | Advanced AI must be enabled on the account for the AI-macro endpoints to return data. Without it the connector still inventories regular macros + triggers. |
Back to all integrations.